Shipping policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

 Shipping charges for your order will be calculated and displayed at checkout.

Free shipping on all orders over $50 (normally $90)

In-store pickup

You can skip the shipping fees with free local pickup at our store in Drayton Valley. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within one business day. We will send you an email when your order is ready along with instructions including address and a calendar to choose your pickup time slot. You will have an hour to pickup your order once you have chosen a time. 

Our in-store pickup hours are 12-7 on weekdays. Please have your order confirmation email with you when you come.

International Shipping

We currently only ship to Canada and the USA.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Simply Canadian Candle Company is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at simplycanadiancc@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please visit our return policy page for more information.