FAQ

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How Does Local Pickup Work?

Once your order is placed, an email will be sent as soon as your purchase is ready for pickup. Orders are usually processed same day if the order is placed before noon. Otherwise, it will be processed next business day. PLEASE watch for an email regarding instructions on where and when to pickup. There will also be a link in this email where you can choose a time at your convenience to come pick up your order during weekdays from 12-7. We are not responsible for missed emails! If you have not received and email within 3 business days PLEASE CONTACT US. Orders can be picked up weekdays from 12-7

Where do you ship?

We currently ship to anywhere in Canada and the United States. 

What kind of wax do you use?

All of our products are 100% soy wax.

What kind of fragrance oil do you use?

All of our fragrance oils are skin safe, phthalate free, paraben free and vegan to ensure you aren't exposed to any toxins while enjoying our candles and wax melts.

Where is my money going?

Each sale goes directly to our family to support our daughters medical journey. Plus, 10% of all sales goes to the Stollery Childrens Hospital Foundation as a way to thank them for their love and support towards our family.

What kind of wicks do you use?

All of our wicks are braided cotton with a paper core and are all lead free! 

Are your products organic?

Candles can't actually receive an organic certification regardless of what you might found out there. However, all of our soy wax comes from soy beans harvested in the USA.

Do we test products on animals?

I guess you could call my husband an animal? In that case, yes. Otherwise, absolutely not. All of our products are cruelty free! 

What is the proper way to burn a candle?

Candles should be burned for no longer then 4 hours at a time on a fire resistant surface. It is also important to burn your candle until the wax has melted all the way to the edges, otherwise your candle will begin to tunnel which will dramatically reduce the life of your candle. It is also important to trim the wick to 1/4" before each use to ensure the flame isn't too big and to avoid issues like sooting.

Can I trust you?

Our website is ran through the popular platform known as Shopify in order to give our customers complete confidence that they can trust us with their order. Plus, if you want additional protection, use PayPal when you check out! On top of all of that, we also offer returns on products in case you are unhappy. We get it, some of the fragrances are extremely complex and it can be tricky to choose the right one from just a description alone! We do our best to describe everything in a way that will help reduce buyers remorse. The last thing we want is for you as a customer to be unhappy with your purchase!